Senior Service Engineer ...
JOB DESCRIPTION
Plans and coordinates activities regarding investigating and resolving customer reports of technical problems
Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine the nature and scope of the problem
Analyzes review and inspection findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
Maintains records of performance reports
Analyzes reports of technical problems to determine trends affecting the future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
Prepares service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of the product
Provides on-site technical assistance to oversee repairs.
service installation, troubleshooting, PMS and other services that the dept.is offering
assist clients thru technical and other support
laying out of floor plan
unloading and unloading and moving of equipment
perform re-manufacturing processes
REQUIREMENTS
Bachelor's Degree in Electronics Engineering
Willing to be trained in Pampanga
with Police/Barangay/NBI Clearance, SSS/Pag-Ibig/Philhealth I.D or number